FAQ'S

Custom Orders

LHD would love to bring your ideas to life! Custom orders are always welcome! 

Please see our CUSTOM PROJECT GALLERY for some of our current projects.

Payments

Lake House Designs accepts all major credit cards and debit cards via direct check out or PayPal.

Shipping

LHD ships via USPS. We try to keep costs down for our customers. A tracking number and insurance are included in all orders (when available).


At this time LHD only ships domestically.

Rush Orders

If you require a rush order, a $35.00 rush charge will apply in addition to any postage or shipping upgrades.

Refunds & Exchanges

Due to the nature of personalized or handmade items, all items are final sale. Refunds and Exchanges are not available for personalized to customized items.

Errors & Damaged Items

*Please inspect all orders upon receipt*


Please inform LHD of and damaged items within 48 hours of receipt. Please include  a photo of the damage in your email explanation.


If LHD has made in error in spelling, we will mail new items within 48 hours.